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Returns
RETURNPOLICY
*Extended return policy for Black Days and Christmas 2023: The deadline for notifying and returning the item extends until January 15, 2024. This applies to items purchased between November 17, 2023, and December 24, 2023.
To return your items, fill out the return sheet attached in your package or download your return sheet here.
All returns must be shipped back to us within 14 days of delivery.
You need to cover shipping yourself and return to this address:
(EU)
Textile Logistics
att: DAY
HI Park 441C
7400 Herning
Danmark
(NON EU)
Textile Logistics
att: DAY
Thrigesvej 27
7430 Ikast
Danmark
Please be aware that Items cannot be returned as a collect on delivery and not to a collection point address.
For returns outside of EU, be sure to put your receipt back in for customs.
Save any shipping receipt and/or tracking numbers.
All pieces must be returned in original condition, with all tags attached. We will not accept worn clothes.
When you return, please make sure that the parcel is properly sealed, to protect the clothes.
If you wish to make a claim, please contact customer care.
We will credit your return within 4 weeks to the card your original order was placed with.
Please be aware that a handling fee of 12GBP/14 euro plus VAT will be deducted from your refund due to handling.
EXCANGE
If you wish to make an exchange, please return your item and place a new order.
CLAIMS
If you want to make a claim, please contact customer care here: onlinecustomercare@day.dk
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