Shipping & Returns

 

Shipping & Returns

Delivery Information and Shipping Prices

The table below outlines delivery countries, lead times and prices. Please view our Terms & Conditions, which apply to all shipments.

Orders submitted before 1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.

 

COUNTRY

SHIPPING COST

CURRENCY

FREE DELIVERY OVER

DELIVERY TIME

Austria

9

EUR

-

2-4  business days

Belgium

9

EUR

-

2-4 business days

Bulgaria

20

EUR

-

3-6 business days

Croatia

20

EUR

-

3-6 business days

Czech Republic

11.5

EUR

-

3-6 business days

Denmark Home Delivery

45

DKK

500

1-4 business days

Denmark PakkeShop

35

DKK

500

1-4 business days

Estonia

13

EUR

-

5-8 business days

Finland*

12

EUR

-

3-6 business days

France*

12

EUR

-

2-5 business days

Germany*

7

EUR

70

2-4  business days

Greece

20

EUR

-

4-7 business days

Hungary

20

EUR

-

4-7 business days

Ireland

14

EUR

-

4-10 business days

Italy*

12

EUR

-

3-6 business days

Latvia

14

EUR

-

3-6 business days

Lithuania

11.5

EUR

-

3-6 business days

Luxembourg

9.5

EUR

-

3-6 business days

Netherlands*

9

EUR

-

2-5 business days

Norway*

75

NOK

700

2-5 business days

Poland

11.5

EUR

-

3-6 business days

Portugal

11.5

EUR

-

3-6 business days

Romania

20

EUR

-

3-6 business days

Slovakia

18

EUR

-

3-6 business days

Slovenia

20

EUR

-

3-6 business days

Spain*

13

EUR

-

3-6 business days

Sweden

55

SEK

700

2-5 business days

Switzerland

15

CHF

-

1-4 business days

UK

9

GBP

60

14-20 business days

 

*Countries marked with an asterisk (*) are subject to delivery exceptions like remote towns and islands. Please see Delivery Exceptions on this page.

 

Delivery Exceptions

For the time being, we do not ship to the below destinations:

  • Faroe Islands and Greenland (DENMARK)
  • Åland Islands (FINLAND)
  • Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia (FRANCE)
  • Island Helgoland, and area of Busingen (GERMANY)
  • Campione d’Italia, Livigno, San Marino and Vatican City (ITALY)
  • Aruba and the territories of the (Dutch) Antilles (NETHERLANDS)
  • Svalbard (NORWAY)
  • Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN)
  • Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)

 

Delivery

Your will receive a shipping confirmation by email when your order has been shipped from our warehouse. This email contains a tracking link that allows you to track the package for delivery. However, be aware that it can take up to 24 hours from when you receive the email until the link is active with information about the status of your package.

If you have not received your order within the above time frame, you can contact us at onlinecustomercare@day.dk

 

Returns

We want you to be fully satisfied with your order. That is why we offer an easy exchange and return service, which is free in Denmark.

You can return your order within 14 days of receiving it. If you return after this you will be charged a fee of 14 EUR. 

Note, you will be charged 180 NOK/15GBP in handling fee for returning orders from a non-EU country. 

To return an order, you must fill out the return form and use the return label that comes with your order. You can drop off the package at the courier company that is on your return label. We recommend that you receive a delivery receipt from your post office in the event of the loss of your return shipment, and that you note the shipment number from the return label so that you can follow the package.

Once the return has been checked by our team at our warehouse, you will recieve a refund within 20 business days. The refund is always creditited to the payment method with which the original purchase was made with.

Return items must be sent to:

Textile Logistics
HI Park 441C
7400 Herning
Danmark

 

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk